Frequently Asked Questions

IT’S MY FIRST TIME AT PELOTON, HOW SHOULD I PREPARE?

Welcome! We’re so excited to have you. We encourage first timers to arrive 15 minutes prior to class in order to have plenty of time to get to know the studio, sign a waiver and get properly set up in the studio before class begins. You don’t need to bring any props or yoga accessories with you. We will provide mats, blankets, blocks, bolsters and straps in the studio at no additional cost.


For more information on your first yoga class, check out the Class Guidelines page.

HOW CAN I LEARN MORE ABOUT YOUR INSTRUCTORS?

Find the Yoga instructor to fit your mood, your goals and your schedule. Learn more about each member of our elite team on our Instructors page.

WHAT HAPPENS IF I NEED TO CANCEL A RESERVATION?

You must cancel your spot within 12 hours prior to the class in order to receive your class credit back into your account. You can cancel your class by accessing your account online or by calling our studio at 646-688-3297. If you choose to be added to a class waitlist and no longer wish to be part of the class, you must remove yourself from the waitlist at least 12 hours in advance of the start of class or before your class reservation is granted.

DO I NEED TO BRING WATER TO THE CLASS?

We offer complimentary water at the front desk, but recommend you bring your own to the studio.

WHAT HAPPENS IF I SHOW UP LATE?

Due to the intimate nature of the class and the live filming environment, we have a very strict late policy and will not let students into class after it has begun. We reserve the right to release any mats reserved by a student who has not checked in 5 minutes prior to the start of class.

HOW DO I CANCEL A RESERVATION?

You must cancel your spot more than within 12 hours prior to the class in order to receive your class credit back into your account. You can cancel your class by accessing your account online or by calling our studio at 646-688-3297. If you choose to be added to a class waitlist and no longer wish to be part of the class, you must remove yourself from the waitlist at least 12 hours in advance of the start of class or before your class reservation is granted.

 

You can cancel your reservation by logging into your studio.onepeloton.com account, navigating to the “My Classes” tab, clicking the gear dropdown, and choosing “Cancel.”